1I have submitted a password reset email and it has not been received. What can I do?
Some users with Hotmail/Outlook addresses have reported issues with receiving emails due to them being blocked by spam filters. To resolve this you need to set Fantasy Lecourse as a safe sender in your settings. To do this complete the following steps:
Outlook.com (Formerly Hotmail)
Open your Outlook mailbox.
Select Options from the top right (next to the question mark).
Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
In the space provided, enter the address - firstname.lastname@example.org
Select Add to list.
Ensure the safe mailing lists box has the address you entered, and select OK.
Once this has been completed, please go back to the fantasylecourse site and follow the 'Forgot your password?' steps again.
You should find that the email is then sent to your inbox. Please note that this can take up to 10 minutes to come through.
2I can't sign in. What can I do?
Please ensure you are using your registered e-mail address and correct password. Note that the password is case sensitive.
If you’ve registered for the first time, you will need to activate your account before entering a Fantasy Lecourse. An email will be sent to the email address you’ve registered with and contains a link you’ll need to click in order to activate your account. If you haven’t received an email, please check your spam or junk mail folders.
Try resetting your password. A link will be sent to the registered email address
If you do not receive the password reminder, please check your Junk folder in your email inbox and add email@example.com to your address book.